Terms


The serious stuff…

Hello and welcome to Your Very Own Story. We are hoping that you will be happy with our service and that our products arrive in a timely fashion and has put a big smile on your face. By using this website, whether you make a purchase or not, you are automatically agreeing to these terms & conditions so we kindly ask that you read this page carefully as it is important for us all to know where we stand.

Any reference to ‘we’ or ‘us’ is referring to Stacey Kelly and when we say ‘website’ we are referring to www.yourveryownstory.com. When we refer to ‘you’ we are referring to the customer.

These terms & conditions apply to every product sold on our website and every product that we give away for free. Our terms & conditions may occasionally change, therefore you will need to read them each time that you use our website.

Your Very Own Story sells personalised children’s books and keepsake books. Our personalised books are made and printed specifically for the child it has been bought for. Stacey Kelly is the owner of Your Very Own Story and has lovingly written, illustrated and designed every product that is sold and given away on our website, therefore she owns the intellectual property rights of every design, image and product under this company name. By using this website you are agreeing that you will follow and comply with copyright laws and also with any instructions that we give you throughout the ordering/downloading process.  

Our details

Company: Your Very Own Story

Owner: Stacey Kelly

Address: The School Bungalow, Wrenthorpe Road, Wrenthorpe, Wakefield, WF2 0JS, West Yorkshire, England

Email: [email protected]

Telephone number: 07765 785595

Making an order

Orders are made via the checkout process on our website. As soon as your order has been made, you will be sent a confirmation emailing detailing your purchase and giving an estimated delivery date. As much as we endeavour to deliver all of our products on or before the delivery date, we cannot guarantee this as we are relying on the postal service. This date is just an estimate so there is a chance that your purchase could take longer than stated to arrive. When you confirm your order via our website, you are automatically confirming that all of the information associated with your order is correct. It is your responsibility to check the information you give before you confirm your order. If you realise you have made a mistake after you have made your purchase, please contact us immediately. If your product has already been sent to print or been made, we will not be able to amend your order and will not be liable. Customers will have to pay for any replacement needed due to a mistake in the order and refunds will not be given.

Using/Accessing our website

By using our website you are automatically agreeing to our terms & conditions. On our website we do our best to ensure that the colours of the products displayed are a true representation of the physical products. However, we cannot guarantee that the colours will exactly match as they can vary on different monitors and mobile devices.

We may modify, discontinue or revise products or services at any time without prior warning and we will have no liability if a product or service is no longer available.

You may not use the website in any unlawful or improper manner or in breech of any copyright laws, legislation or licence that apply to you. When we receive your order, if we feel that the content is in breech of our guidelines and terms & conditions, we reserve the right to refuse to process it.

Pricing, delivery & payment

We offer free UK delivery on all of our products therefore the prices displayed on our website include all charges. Orders from outside the UK will have additional postage costs that will be stated at the checkout. Payments are accepted via a third party payment service provider and upon payment you are agreeing that you have checked all of the information you have provided and confirm that it is correct. This service may also require you to accept their own terms & conditions in relation to the use of the service that they are providing.

You will be sent a confirmation email after you have made your purchase. It will state that your order will take between 7-12 days to arrive. This is from the date of purchase. We endeavour to deliver all UK orders within 7-12 days. However, we are relying on the postal service so we cannot guarantee this. Orders outside of the UK will take up to a week longer and again this could vary depending on the postal service. We are under no obligation to give a refund due to late delivery.

If an item is undelivered, we reserve the right to wait up to 10 working days after the estimated delivery date before replacing it.

If you order 2 different products (a personalised book and a baby record book) they will arrive separately as they are dispatched from different establishments.

Cancellations

If you would like to cancel or amend your order please contact us via [email protected] or call us on 07765 785595. If we have already started to make your order you will not be able to cancel it or amend the details you have given us.

Usually the law allows you to cancel an order up to 7 working days after receiving it. However, this is not applicable to items that are personalised and made specifically for you. Please check for any mistakes before confirming your order to eliminate the risk of this happening.

Customer satisfaction

We are confident that you will be more than happy with our products. However, if there are any problems, please contact us via [email protected] or by calling 07765 785595.

If the product is faulty or damaged you must notify us within 24 hours of its delivery. We will need to see evidence and once we confirm that the product is damaged/faulty, we will replace it at no extra cost to the customer, or offer a refund of the exact price paid by the customer.

If an error is made by you in your order, we will not be liable and will not give refunds or replacements.

Any damages or loss of a product after its delivery will not be our responsibility and we will not be liable.

Services & disclaimers

We will endeavour to keep our website available 24 hours a day. However, if the website is unavailable for any reason, we will not be liable. At any time, without warning, access to the website may be suspended due to maintenance and system failure or for reasons out of our control.

Although we aim to make sure all of the details on the website are correct, we cannot guarantee this and we are not responsible for the accuracy or reliability of the website. We cannot be held responsible for any inherent risks of using the internet, including viruses or any damages to your equipment or property when browsing our site. We make every effort to prevent such incidences, however, by being on our website you are agreeing that your use of it is at your own risk and we are not liable for any consequential damages to your property.

By downloading our Kids’ Club activities, you are agreeing that you take full responsibility for the safety of yourself and any children who are participating in the activities. We recommend that when using scissors or any sharp equipment that you use child friendly ones and supervise children at all times. We are not liable for any injuries that take place as a result of doing these activities. By downloading them you are agreeing that you are carrying out these activities at your own risk.

Printing & finish

Due to different computer monitors/calibrations printed colours may vary slightly from the picture you view on screen. We cannot guarantee an exact match and the images and previews on this website should not be relied on as such.

Kids’ Club

By downloading the free resources in the Kids’ Club you are taking full responsibility for everybody taking part in the activities. Your Very Own Story takes no responsibility for any accidents that may occur when customers are doing any of the activities provided. The password to the Kids’ Club is only for Your Very Own Story customers who have bought a personalised book. This password may be used by any family member who live within the same household. However, it may not be passed on or used by anyone else. Stacey Kelly owns the intellectual property for every activity in the Kids’ Club and reserves the right to remove this resource at any time.

Governing laws

Our terms & conditions will be in accordance with and governed by English Law. Any disputes will be subject to the jurisdiction of the English Courts.

Stacey Kelly owns the intellectual property rights for all designs, images and text within our products, free downloads and website including our domain name.

The content on our website and of our products/kids’ club activities may only be used for personal purposes and may not be used for commercial gain. No part of our products may be reproduced, altered, modified, republished or sold in any form or by any means and any attempt to do so will be taken very seriously and legal action will take place.

Nothing in this document affects your statutory rights